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FAQ
  • What is RentSher?
    RentSher is a platform to enable seamless sharing and renting of daily household products. You as an owner of products can upload details of your product(s) online and they will be available for others to rent on our website. RentSher will provide a platform to do so and will also manage payment and delivery as value added services. As a renter, you can browse RentSher, select any product you like and book it for the dates you want to rent the product. Again it will be delivered and picked up from your doorstep.
  • How does RentSher work?
    If you need any product on rent, you can either browse our categories or search for a product. After selecting the product(s), choose the duration for which you want to rent the product, choose the payment and delivery option and RentSher will deliver as well as collect the product. If you want to give your product on rent, just upload the product then whenever you will receive and order, RentSher will collect as well as return the product and rent. For further details on this, check “How it works?” section.
  • What are the available payment options?
    There are 2 different payment options available Payment gateway which accepts credit and debit cards and net banking for online payment Cash on delivery On credit and debit card option, we will charge your card for the rental and deposit amount. After returning the product on time, in good condition of the product deposit amount will be refunded to your card / bank account. In COD option, while collecting the order you will have to give post-dated check as a deposit (date on check > date of returning the product) and rent amount in cash. After returning the product on time, in good condition deposit check will be returned.
  • Explain the delivery process.
    Once you select a product and place the order, RentSher will deliver the product either as per the rent duration selected. At the end of the duration, the product will be picked by RentSher representative from your doorstep.
  • What is this cost of replacement?
    Cost of replacement is less than or equal to MRP of the product. If the product is damaged or lost, the renter will have to pay this amount to the owners.
  • Where do you operate?
    As of now, we are operational only in Bangalore. However, we plan to bring the offering to other cities in India soon!
  • Do I need to register for renting products on RentSher?
    You can browse or search the products as per choice without registering. However, while ordering the product you will have to register/login. Since RentSher is rental business it is required for us to know the renter of the product for security purpose.
  • Can I get delivery outside Bangalore?
    Currently we do not deliver outside Bangalore.
  • What is the policy in case of product breakage?
    Normal wear and tear from use if of course acceptable. However if the product is broken, substantially damaged or lost, have to either replace the product with another product in similar condition or pay the amount mentioned as “Cost of replacement” in the product details page.
  • Why do you need my ID and address proof?
    We need to know you are a genuine renter who does not have any malicious intent. Getting ID and address proof will help us ensure the same. Your ID and address proof will never be shared with any third party.
  • How is the rent amount determined?
    We have studied the various global norms and practices (especially online models) to determine the rent of the product. You will also notice that many times this is less than the typical rent you might end up in an Offline shop.
  • I liked the product I rented. Can I buy it?
    Yes, there is a possibility. Contact us through the means mentioned in our contact us page and we can help you with the process. We are not making this an online feature just yet!
  • When can I post my products for renting?
    We will be launching the peer to peer rental functionality very soon in 2015! So stay tuned and subscribe to our newsletter to get the first invite for the launch!
  • Why do I need to give deposit? How is the deposit amount calculated?
    Deposit is a form of guarantee against damage/loss of product. We aim to keep the deposit amount as low as possible and in all cases it will be less than market value of the product and/or cost or replacement.
  • How do I upload my product on RentSher?
    You can upload your product(s) by simply registering and logging in on RentSher and clicking on"I want to upload my product" link at the top, or bar below carousals on homepage. Enter all the product details such as photos, rent amount, deposit amount, product condition etc. then enter your details such as collect ad return address bank details etc. Once done verify the details and submit the product for review. We will review the product within a day and once approved, it will be live on site for anyone to view and book.
  • Why do you review the products instead of making them live instantly?
    Well, it't not that we don't trust you, but to fill in some more details. E.g. while reviewing, we make sure the correct details are entered in correct fields, information is correct, your contact details are genuine etc. Also we fill in details such as deposit and delivery charges based on the product. All this to make sure your product listing is complete and verified.
  • How to decide the rent of the product?
    There are few ways and it depends on case to case. You need to consider few things: Re-usability - Can the product be reused very often (e.g. Electronics) or just few uses (e.g. costumes and toys)? Product condition - Of course brand new product will have higher rent compared to used one. Maintenance post rent - What is the maintenance associated with the product post rent? e.g. electronics product don't need anything to be done. On the other hand if its a designer dress, you will have to get it dry-cleaned after every use. Having said this, finally it is a marketplace and you will find suitable rent based on demand and supply. As a over simplified rule of thumb, we recommend a rent of 1-7% of MRP for day, 5-15% of MRP for week and 10-30% or MRP for a month.
  • What is cost of replacement? How do I decide it?
    Cost of replacement is the amount RentSher agrees to pay the Owner in case the product is lost / broken. Cost of replacement cannot be more than MRP. It also depends on product condition. e.g. product in very good condition will have COR or 80%-90% or MRP, product in good condition will have COR of 60%-80% or MRP and product in average condition will have COR of 40%-60% or MRP. While the Owner decides COR, will reviewing the product, we will also review COR and in case of dis-agreement, both Owner and RentSher will have to mutually agree in COR before listing the product.
  • Is this paid or free listing of rental products?
    Well, listing is free. You will not charged for uploading the product on site. However once the product is rented, we take a commission from the rent amount. As of now, the commission is 20% of total rental amount excluding deposit and delivery charges.
  • Explain the collection and return delivery process?
    Once you receive the rent request for your product you will get a message with details of the order. RentSher will collect the product from you on the evening of day before the order date and will deliver it to the renter by noon of the order date. After rental period ends, RentSher will pick up the product from renter on the evening of 'rent till' date and it will be returned to the Owner by noon of next day.
  • Explain the product breakage policy.
    Minor wear a tear as a result of product use has to be acceptable by the Owner. In case of minor breakage / damage cost of fixing the damage will be paid to the Owner If the product is substantially damaged / lost, either another same product as a replacement or the amount equal to the product’s original price will be given.
  • Explain the payment process.
    Upon completion of transaction, the rent (minus commision) will be paid to your at the time of returning the product. In case of dispute, it may take more time to get the resolution and get the damage amount. We aim to close all disputes in 7-15 days.
FAQ
  • What is RentSher?
    RentSher is a platform to enable seamless sharing and renting of daily household products. You as an owner of products can upload details of your product(s) online and they will be available for others to rent on our website. RentSher will provide a platform to do so and will also manage payment and delivery as value added services. As a renter, you can browse RentSher, select any product you like and book it for the dates you want to rent the product. Again it will be delivered and picked up from your doorstep.
  • How does RentSher work?
    If you need any product on rent, you can either browse our categories or search for a product. After selecting the product(s), choose the duration for which you want to rent the product, choose the payment and delivery option and RentSher will deliver as well as collect the product. If you want to give your product on rent, just upload the product then whenever you will receive and order, RentSher will collect as well as return the product and rent. For further details on this, check “How it works?” section.
  • What are the available payment options?
    There are 2 different payment options available Payment gateway which accepts credit and debit cards and net banking for online payment Cash on delivery On credit and debit card option, we will charge your card for the rental and deposit amount. After returning the product on time, in good condition of the product deposit amount will be refunded to your card / bank account. In COD option, while collecting the order you will have to give post-dated check as a deposit (date on check > date of returning the product) and rent amount in cash. After returning the product on time, in good condition deposit check will be returned.
  • Explain the delivery process.
    Once you select a product and place the order, RentSher will deliver the product either as per the rent duration selected. At the end of the duration, the product will be picked by RentSher representative from your doorstep.
  • What is this cost of replacement?
    Cost of replacement is less than or equal to MRP of the product. If the product is damaged or lost, the renter will have to pay this amount to the owners.
  • Where do you operate?
    As of now, we are operational only in Bangalore. However, we plan to bring the offering to other cities in India soon!
  • Do I need to register for renting products on RentSher?
    You can browse or search the products as per choice without registering. However, while ordering the product you will have to register/login. Since RentSher is rental business it is required for us to know the renter of the product for security purpose.
  • Can I get delivery outside Bangalore?
    Currently we do not deliver outside Bangalore.
  • What is the policy in case of product breakage?
    Normal wear and tear from use if of course acceptable. However if the product is broken, substantially damaged or lost, have to either replace the product with another product in similar condition or pay the amount mentioned as “Cost of replacement” in the product details page.
  • Why do you need my ID and address proof?
    We need to know you are a genuine renter who does not have any malicious intent. Getting ID and address proof will help us ensure the same. Your ID and address proof will never be shared with any third party.
  • How is the rent amount determined?
    We have studied the various global norms and practices (especially online models) to determine the rent of the product. You will also notice that many times this is less than the typical rent you might end up in an Offline shop.
  • I liked the product I rented. Can I buy it?
    Yes, there is a possibility. Contact us through the means mentioned in our contact us page and we can help you with the process. We are not making this an online feature just yet!
  • When can I post my products for renting?
    We will be launching the peer to peer rental functionality very soon in 2015! So stay tuned and subscribe to our newsletter to get the first invite for the launch!
  • Why do I need to give deposit? How is the deposit amount calculated?
    Deposit is a form of guarantee against damage/loss of product. We aim to keep the deposit amount as low as possible and in all cases it will be less than market value of the product and/or cost or replacement.
  • How do I upload my product on RentSher?
    You can upload your product(s) by simply registering and logging in on RentSher and clicking on"I want to upload my product" link at the top, or bar below carousals on homepage. Enter all the product details such as photos, rent amount, deposit amount, product condition etc. then enter your details such as collect ad return address bank details etc. Once done verify the details and submit the product for review. We will review the product within a day and once approved, it will be live on site for anyone to view and book.
  • Why do you review the products instead of making them live instantly?
    Well, it't not that we don't trust you, but to fill in some more details. E.g. while reviewing, we make sure the correct details are entered in correct fields, information is correct, your contact details are genuine etc. Also we fill in details such as deposit and delivery charges based on the product. All this to make sure your product listing is complete and verified.
  • How to decide the rent of the product?
    There are few ways and it depends on case to case. You need to consider few things: Re-usability - Can the product be reused very often (e.g. Electronics) or just few uses (e.g. costumes and toys)? Product condition - Of course brand new product will have higher rent compared to used one. Maintenance post rent - What is the maintenance associated with the product post rent? e.g. electronics product don't need anything to be done. On the other hand if its a designer dress, you will have to get it dry-cleaned after every use. Having said this, finally it is a marketplace and you will find suitable rent based on demand and supply. As a over simplified rule of thumb, we recommend a rent of 1-7% of MRP for day, 5-15% of MRP for week and 10-30% or MRP for a month.
  • What is cost of replacement? How do I decide it?
    Cost of replacement is the amount RentSher agrees to pay the Owner in case the product is lost / broken. Cost of replacement cannot be more than MRP. It also depends on product condition. e.g. product in very good condition will have COR or 80%-90% or MRP, product in good condition will have COR of 60%-80% or MRP and product in average condition will have COR of 40%-60% or MRP. While the Owner decides COR, will reviewing the product, we will also review COR and in case of dis-agreement, both Owner and RentSher will have to mutually agree in COR before listing the product.
  • Is this paid or free listing of rental products?
    Well, listing is free. You will not charged for uploading the product on site. However once the product is rented, we take a commission from the rent amount. As of now, the commission is 20% of total rental amount excluding deposit and delivery charges.
  • Explain the collection and return delivery process?
    Once you receive the rent request for your product you will get a message with details of the order. RentSher will collect the product from you on the evening of day before the order date and will deliver it to the renter by noon of the order date. After rental period ends, RentSher will pick up the product from renter on the evening of 'rent till' date and it will be returned to the Owner by noon of next day.
  • Explain the product breakage policy.
    Minor wear a tear as a result of product use has to be acceptable by the Owner. In case of minor breakage / damage cost of fixing the damage will be paid to the Owner If the product is substantially damaged / lost, either another same product as a replacement or the amount equal to the product’s original price will be given.
  • Explain the payment process.
    Upon completion of transaction, the rent (minus commision) will be paid to your at the time of returning the product. In case of dispute, it may take more time to get the resolution and get the damage amount. We aim to close all disputes in 7-15 days.